Privacy Policy

Last updated: 06-10-2025

Welcome to Claysom (“we”, “us”, “our”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use our website at https://claysom.com (the “Site”) and any associated services.

1. Information We Collect

We may collect the following types of information:

Information you provide directly: for example, when you contact us, subscribe to a newsletter, fill out a form, register for an account, or otherwise interact with the Site. This may include your name, email address, phone number, company name, job title, and other contact information.
Automatically-collected information: when you visit or use the Site, we may automatically collect technical and usage data (such as your IP address, browser user agent, operating system, device type, pages visited, time and date of your visit, referrer URL, and other log data).
Cookies and similar tracking technologies: we and our service providers may use cookies, web beacons, local storage, and similar technologies to collect information about your interactions with the Site (see our Cookie Policy below for details).
Third-party data: we may receive information about you from third-parties (for example analytics providers, advertising partners, social media platforms) and combine it with information we already have.

2. How We Use Your Information

We use your information for purposes including:

To provide, maintain and improve the Site and our services.
To respond to your inquiries or requests.
To send you promotional communications (if you have opted in) about our services, events, updates, or offers.
To personalize your experience: e.g., show you content, offerings or features tailored to your interests.
To monitor and analyse usage and trends, and to help us understand how users use the Site and improve our services.
To detect, prevent and respond to fraud, security issues or other misuse of the Site.
To comply with legal obligations, enforce our policies, and protect our rights and the rights of others.

3. Disclosure of Your Information

We may share your information as follows:

With service providers who perform services on our behalf (such as hosting, analytics, email delivery, customer support).
With business partners or affiliates for joint marketing or other cooperative efforts (only if you have consented, or as otherwise permitted).
With third-parties when required by law, regulation, legal process, or governmental request.
With purchasers or other parties in connection with a merger, acquisition, sale of all or substantially all of our assets, reorganization, financing, or bankruptcy (you will be notified of the change in ownership or control and your rights in such event).
With your consent or at your direction.

4. International Transfers

If you are accessing the Site from outside [insert your country], note that we may transfer your information to, and process it in, other countries where our servers or service providers are located. Where required by applicable law, we will ensure appropriate safeguards are in place for such transfers.

5. Data Retention

We retain your information for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

The right to access and obtain a copy of your personal data we hold.
The right to request correction of inaccurate or incomplete data.
The right to request deletion of your personal data (subject to legal obligations).
The right to restrict or object to our processing of your personal data.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a supervisory authority. If you wish to exercise any of these rights, please contact us using the contact information below.

7. Security

We take reasonable technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Children / Minors

The Site is not directed to children under the age of [13/16—select applicable minimum age in your jurisdiction]. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected personal data from a minor without appropriate consent, we will take steps to delete that information.

9. Links to Other Websites

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of such other websites. We encourage you to review the privacy policies of each site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes we will notify you by posting the updated policy on the Site and updating the “Last updated” date. Your continued use of the Site after such changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Claysom
Email: info@claysom.com

NAIROBI OFFICE
1st Floor, Kiganjo House
Rose Avenue, Kilimani
Nairobi, Kenya
+254 752 806 387

MOGADISHU OFFICE
1st Floor, Urur Building
Zope Road-KM5
Mogadishu, Somalia
+252 61 704 7761